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Get the Answers You Need
At Vantins, we're committed to making insurance simple and transparent.
Find clear, straightforward answers to the most common questions about
our services.
Smarter Insurance.
Built Around You.
At Vantins Insurance Group, we believe insurance shouldn't feel complicated, slow, or transactional. It should feel clear, strategic, and truly built around your life or your business.
Visit Us
28 W Flagler St, Suite 300B
#336
Miami, FL 33130
Business Hours
Monday - Friday
8:00 AM - 5:00 PM ET
Company and Contact Information
Where is Vantins LLC located?
Our office is located at:
28 W Flagler St, Suite 300B #336
Miami, FL 33130
How can I contact Customer Service?
You can reach us by phone at (713) 332-1286 or by email. Here are the direct options:
General Customer Service: [email protected]
Monthly Payments / Collections: [email protected]
Sales / New Quotes: (713) 332-1286
Claims: [email protected]
Certificates of Insurance (COI): [email protected]
Our regular business hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. For urgent matters such as accidents or claims, please refer to the instructions on your policy declarations page or use our online claims reporting system.
Insurance Companies and Coverage
How many insurance companies do you work with?
We have access to more than 35 reputable insurance carriers, including highly rated (A-rated) companies. This extensive network allows us to compare multiple options and find the right coverage and price for your specific trucking operation.
What types of insurance do you offer for trucking companies?
We specialize in commercial truck insurance, including liability, physical damage, cargo, bobtail/non-trucking liability, trailer interchange, and other specialized coverages. We also support related needs such as UIIA permits through our trusted partners.
What is the minimum insurance required for commercial trucks?
Federal regulations (FMCSA) typically require at least $750,000 in liability coverage for most interstate operations. Many brokers and shippers, however, require $1,000,000 or higher. We will carefully review your operations and contracts to ensure you meet — and exceed where necessary — all legal and contractual requirements.
Can I obtain coverage for operations involving ports or Amazon?
Yes. We have extensive experience providing coverage that satisfies the strict requirements of port authorities and major shippers like Amazon. We can also assist with the necessary paperwork and permits.
Quotes, Policies, and Documentation
Why do you request so many documents when quoting a commercial policy?
Insurance carriers need to evaluate multiple risk factors to provide accurate pricing and suitable coverage. These include your claims history, driver records, type of cargo, equipment details, business location, and sometimes credit information. Complete and accurate information helps us secure the best possible rates and prevents future complications.
How can I obtain my Certificate of Insurance (COI)?
You can download COIs 24/7 through our website (in the COI Brokers or COI Clients section), call our main line and select Option 1, or email [email protected]. We strive to deliver fast and accurate certificates so you can continue your operations without delays.
How do I view the terms, limits, and exclusions of my policy?
Please refer to the Declarations Page included with your policy documents. If you need a complete copy of the policy wording or have questions about specific coverages, contact us at [email protected] and we will provide it promptly.
How do I start the quoting process for a new policy?
You can begin by completing the quote form on our website or by contacting one of our experienced advisors. The more accurate details you provide about your trucks, drivers, and operations, the faster and more precise your quote will be.
Policy Changes and Management
How do I make changes to my policy (for example, adding or removing a truck)?
Contact your dedicated Vantins advisor as soon as possible. Most changes require approval from the insurance carrier before they take effect. We will guide you through the entire process to ensure everything is handled correctly and efficiently.
Do all policy changes incur additional costs?
Not necessarily. Simple updates, such as changing contact information, usually have no cost. However, changes like increasing coverage limits, adding vehicles, modifying cargo types, or updating drivers may result in an additional premium or a refund, depending on the nature of the change.
How long does it take for a policy change to become effective?
Most changes are processed within 24 to 48 hours. Any applicable refunds (for example, when removing a truck) are typically issued within a few weeks, although exact timing depends on the carrier.
Should I keep a truck listed on my policy even if it is not currently in use?
Yes. All owned or leased trucks generally require at least Commercial Auto Liability coverage while registered under your company. We can discuss appropriate options, such as storage coverage or non-trucking liability, to protect your interests properly.
Drivers and Eligibility
Do you accept inexperienced or new drivers?
Yes, coverage is available for newer drivers, although options may be more limited and premiums higher. Maintaining a clean driving record and completing safety training can help improve rates over time.
Are drivers with international or Mexican licenses accepted?
In many cases, yes. Some carriers accept Mexican and other international licenses, but availability depends on the driver's experience and the specifics of the operation. We review each situation individually to find the best solution.
Should I add a new driver to the policy before they begin working?
Yes. All drivers must be approved and listed on the policy before operating any insured vehicle. Adding them in advance ensures continuous and proper protection.
Payments and Billing
How much is my monthly payment?
Your exact monthly installment amount is clearly detailed in the formal quote and billing schedule provided by your advisor.
What payment methods are accepted?
Payments are made directly to the insurance carrier or financing company and typically include credit/debit card, electronic funds transfer (ACH), or wire transfer. Please avoid using the website down-payment link for ongoing monthly installments.
What happens if I miss a payment?
Grace periods vary by state and carrier, but are commonly 5–10 days. We strongly recommend contacting our payments team immediately if you anticipate any difficulty so we can assist and help prevent potential policy issues.
Claims and Accidents
What should I do if I am involved in an accident?
First, ensure everyone's safety. Contact the authorities if required, document the scene with photos and videos, and collect witness information and the police report.
Report the accident to us immediately, regardless of fault. You can submit the report online through our claims section or by calling our claims department.
How does the claims process work with Vantins?
Our experienced claims team will support you through every step — from initial reporting to final settlement. We work closely with the insurance carrier to help make the process as smooth and efficient as possible.
Policy Cancellation and Additional Services
Can I temporarily suspend my policy?
No. Most commercial truck policies do not allow temporary suspensions. If you need to reduce coverage or park vehicles, please contact us to explore the available options.
How do I cancel my policy?
Submit a formal written cancellation request by email. You will need to sign the required cancellation forms. Any refund (after deducting outstanding balances) will be processed according to the carrier's guidelines.
Can you help with regulatory permits and compliance?
Yes. We can assist with UIIA permits and other compliance requirements through our internal compliance team. Please contact [email protected].
Still Have Questions?
Our friendly team is here to assist you.
OFFICES
14750 NW 77 Court. Suite 200
Miami Lakes, FL. 33016
12 Greenway Plaza, Suite 1100 Houston, Tx. 77046
CONTACT US
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